Site visit


In the site visit survey, by visiting the target customer’s home or work place and interviewing the target person and his / her family, the problem that the target person is aware of and the usage situation of the product or service are clarified.


Find the target person / visiting place

Human interface will find a target customer who understands the purpose of the site visit survey and can cooperate with it.

Direct observation of the user’s true usage environment.

You can visit the user’s product usage site with us.
You also have the opportunity to interact directly with users of your product.


The standard items included in this service are as follows:

  • Survey planning
  • Survey preparation
  • Participant recruitment
  • Site visiting (Facilitate, Recording, Camera shooting etc.)
  • Making minutes, writing report

We will propose an appropriate survey plan according to your request and various conditions.


Written survey plan

This document describes the survey plan necessary to conduct an site visit survey, including purpose, method, survey subjects, places to visit, questions, and schedule.


Information on question items and answer contents in the interview


The contents of a standard report are as follows:

  • Survey outline: Suevey implementation details
  • Visit record: Information about the visiting environment
  • Minutes:Interview questions and answers

Video data

Only if it is possible to shoot at the place of visit.

Implementation procedure

The standard procedure is as follows:

1:Asking of purpose and requirements

We will ask you about your request, such as the purpose of the survey and recruitment conditions.

2:Survey planning

Based on the result of asking, we will write the plan, and have the clients check the contents, and revise.


Based on the written plan, we will proceed with the necessary preparations for conducting the survey, such as recruiting survey targets, interview questions, and preparing the survey environment.

4:Conducting survey

On the day of the survey, you will visit the user with us.

5:Report writing

We will organize the survey results and write a report.


We will deliver the report.

Case study

  • Computer usage survey at home or in a small office
  • Survey on the usage of specific computer apps at home
  • Survey on the usage of household cleaning tools
  • Car navigation usage survey
  • Home-use pet robot long-term use survey
  • Rice Cooker Usage Survey of Elderly Households