Product lending study
What is product lending study
Usability evaluation that is conducted in a test lab is an effective procedure to find the issues of the products.
Although we try to create natural and relax environment during the test, but because participants have to perform the tasks within a limited amount of time in unfamiliar environment, they may act different than their usual behavior.
Also, because they only use the products they have never used before for about 2 hours or so, it is not adequate for the purpose to find their complaint and impression they have by using the product continuously.
Therefore, the study we use to research usersí use status of products that is closer to the reality is products lending study. This study is to lend the evaluation target product to the test participants to use in their environment such as their home or office, and as a result, ask for their feedbacks about their impression and what has happened while using the products.
For the study with similar purpose, we have usersí home-to-home survey. While we visit homes of a user who are already using the evaluation target products, because product lend study is to lend products to the users who have never used it before, we can research about the status where users start using of the product.
We can expect to find different issues and the way users use the product in the actual use environment, which we will not be able to see in usability evaluation in the test lab.
How to proceed the study
- We will explain the research content and the report style, and lend the evaluation target to the participants.
- About how to use the evaluation target product, we will either let the users to use completely freely, or give certain tasks to perform at the designated timing within a time frame of the research.
- We will ask the participants to write and send the report regularly (1 or 2 times per week) about the understandability, problem, satisfaction level and task result etc, . In the regard, we may also ask them to submit photos as well as video images of use environment or deliverables.
- During the research period, we will respond to the questions from the participants, as well as check and question the participants about contents of the report.
- As an option, we can visit the users during the research period. We can give direct interview to the users about the things we do not understand only by their reports.
- Efficient research is possible such as, selectively visit the users who are particularly interesting, or prepare original questions, from their reports.
- For the visitation, few staffs will visit participantsí home, do the interview with the actual product in front, and have the participants to explain by reenacting the status of use or when they get stuck.
Your advantages upon your request to our company.
- Accurate users can be chosen from more than 500 registrants.
- We will handle all the time-consuming works, such as contacting with the participants and respond to their questions.
- From the good quality participants whom we directly supervise, we can acquire proper report that suits to the purpose.
- We handle detailed request, such as visiting homes of collaborators.
Our past case examples
- Electric rice-cooper
- PDA (Personal digital assistance)
- Cell phone
- Label writer (printing machine)
- Digital camera
- Sewing machine